Last updated: May 2026

At Polar, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use and protect your information when you visit or make a purchase from our website.

Information We Collect
When you visit our website, place an order, subscribe to our emails or interact with our store, we may collect personal information including:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment and transaction information
• Device and browser information
• Website usage and interaction data

How We Use Your Information
We use your information to:

• Process and fulfil orders
• Provide customer support
• Send order and shipping updates
• Improve our website and customer experience
• Send marketing communications and promotions
• Analyse website performance and visitor behaviour

Email Marketing
If you subscribe to our newsletter or enter your details during checkout, we may send you marketing emails, product updates and promotional offers. You can unsubscribe at any time using the link included in our emails.

We use third-party platforms, including Klaviyo, to manage email communications and customer engagement.

Analytics & Tracking Technologies
Our website uses cookies, analytics tools and similar technologies to better understand how visitors interact with our website.

We may use services such as Microsoft Clarity to analyse user behaviour, improve website functionality and enhance the customer experience. These tools may collect information such as pages visited, clicks, scrolling activity, device type and browser information.

By using our website, you consent to the use of cookies and similar tracking technologies.

Payments
All payments are processed securely through trusted third-party payment providers. We do not store or have direct access to your full payment details.

Sharing Your Information
We do not sell your personal information.

We may share your information with trusted third-party providers who assist with operating our business, including:

Shopify
Payment providers
Shipping and fulfilment providers
Email and marketing platforms
Analytics and tracking providers

These providers only receive the information necessary to perform their services.

Data Security
We take reasonable steps to protect your personal information and maintain secure systems to help prevent unauthorised access, misuse or disclosure.

Your Rights
You may request access to, correction of or deletion of your personal information at any time by contacting us.

Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact:

hello@polarlife.com.au